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Answer every enquiry

Every enquiry answered. Even when you're on the tools.

The business that replies first usually gets the job. We set you up so every enquiry gets a reply in minutes, the right questions get asked, and good ones land in your calendar.

Book a quick call
Sample for
Sarah T.Website enquiry · your inbox

Tue 7:12 pm

Hi, after a quote for a Colorbond fence down the side and across the back. Probably 35 to 40 m.

Hi Sarah, thanks for getting in touch. A few quick questions so we can give you a proper answer: 1. Roughly how many metres (or square metres for a deck)? 2. For a boundary fence, has your neighbour agreed? 3. How is the access, and is the block flat or sloping?

Sent in your name, 40 seconds later

7:31 pm

About 38 m. Neighbour is happy to go halves. Side gate is 1.2 m wide and the back slopes a bit.

Thanks Sarah, that helps. Pick a time for us to come out and measure up:Pick a time

Measure-up booked: Thursday 8:00 am. Added to your calendar.

Sample

01The problem

You can't answer the phone with a nail gun in your hand.

A homeowner fills in your form at 7pm. You see it at lunch the next day. By then they've spoken to two other businesses. Nobody did anything wrong. You were working.

Seen at lunch the next day

Tue 7:12 pmSarah T. in Carindale enquires: 38 m Colorbond fence, side and rear.
17 hours and 28 minutes of nothing
Wed 12:40 pmYou see it at lunch. By then they've spoken to two other businesses.

Answered in your name

Tue 7:12 pmThe same enquiry comes in.
under 1 min
7:12 pmReply sent. Three questions asked.
19 min
7:31 pmMeasure-up booked: Thursday 8:00 am. Added to your calendar.
You were on the tools the whole time
Fig. 01The same enquiry, two waysSample

02What we set up

What we set up

2:47

Tuesday, on site

Missed call 04•• ••• 318
Sent from your number Sorry we missed your call. We're on a job right now. What can we help with? Reply here and we'll get straight back to you.
Sarah T. Hi, after a quote for a Colorbond fence down the side and across the back. Probably 35 to 40 m.
Saved to your inboxThe missed call and both texts, in one place.
Sample
Fig. 02A missed call, texted back

A reply within minutes.

Every website form, Facebook enquiry and email gets an answer straight away, in your name, day or night.

Fig. 01

A text back for every missed call.

Miss a call and the caller gets a text from your number within a minute, so they don't ring the next business on the list.

Fig. 02

The right questions, asked first.

A short set of questions that tells you what they want, where, when and roughly what they can spend, before you drive out.

Fig. 04

Bookings straight into your calendar.

Good enquiries book a call or a site visit themselves. Reminders go out so fewer people forget.

Fig. 05

One place for every customer.

Every enquiry, message and booking in one spot on your phone, instead of across texts, emails and a notebook in the ute.

Fig. 03

Coming soon: calls answered when you can't.

ONLY IF AI CALL ANSWERING IS LIVE (D6)

03One inbox

Every way in, one inbox.

A form on your website, a message on Facebook or Instagram, a missed call, an email, a text. However it arrives, it ends up in the same spot on your phone.

  1. Website form
  2. Facebook or Instagram message
  3. Missed call
  4. Email
  5. Text

Your inbox 1 new

S

Sarah T.: 38 m Colorbond fence, side and rearWebsite form · Tue 7:12 pm

Missed call · Tue 2:46 pm

Facebook message · Mon

Email · Mon

Text · Sun

Sample
Fig. 03Every way in, one inboxShown for Fencing and decking

04Your questions

The right questions, for your trade.

The homeowner answers a short form before you drive out. The questions change with the work you do. Pick your trade to see yours.

Show the questions for

The kind of job

Your business name

A few quick questions

So we can give you a proper answer.

Roughly how many metres (or square metres for a deck)?

For a boundary fence, has your neighbour agreed?

How is the access, and is the block flat or sloping?

Send
Sample

Question sheetFencing and decking

What you know before you drive out

  • Roughly how many metres or square metres?
  • Which materials?
  • For a boundary fence, has the neighbour agreed?
  • What are the access and slope like?
  • When do they want it done?

What they want, where, when and roughly what they can spend.

Fig. 04The questions, set for your tradeSample

05Your calendar

Straight into your calendar.

Good enquiries pick their own time for a call or a site visit. It shows up in your week, and the homeowner gets a reminder the day before.

Booked by
The homeowner, once the questions are answered
Lands in
Your calendar
Reminder
Goes to the homeowner the day before
Your calendarThis week
On site
On site
On siteReminder sent
Measure-upSarah T.
On site
On site

Reminder to Sarah · Wednesday

Hi Sarah, a quick reminder about tomorrow. Measure-up, Thursday 8:00 am. See you then.

Sent in your name

Fig. 05Booked for Thursday, reminded on WednesdaySample

06What you do

What you need to do

One setup call, about 90 minutes. We build it and test it. After that you get a notification when something needs you, and a monthly numbers call.

  1. Setup call

    You and us

    About 90 min

    01You and us

    One setup call, about 90 minutes.

  2. Built and tested

    • Replies
    • Missed-call text
    • Your questions
    • Calendar bookings
    • One inbox

    02Us

    We build it and test it.

  1. 7:31

    Tuesday

    Your inbox Measure-up booked: Thursday 8:00 am. Added to your calendar.

    03You

    A notification when something needs you.

  2. Monthly numbersSample

    Enquiries in

    Replies sent

    Visits booked

    Your own counts go here.

    04You and us

    A monthly numbers call.

Fig. 06What it takes from youSample

Guides

Guides on answering enquiries

Tell us where the work is going missing.

A quick call to work out what you need, if anything. If it's not us, we'll point you in the right direction.

Book a quick call

About 20 minutes. Phone or video.

About 20 minutes
Phone or video

Book a quick call